QUALITY CONTROL PLAN THE SERVICE PROVIDED
Monitoring and assessing the quality of home care services offered to patients is achieved through:
1. Monitoring the healthcare activity in the care of patients at home by the doctor-coordinator, the management of the association.
2. Raising the level of personnel training through thematic improvement, organization of conferences, profile meetings, trainings, e.c.t.
3. The correspondence of service provided to standards, laws, orders in the given field.
4. Monthly meetings of staff to discuss the outcomes of care. Identification of serious and problematic patients after investigating the service provided by nurses with the latter.
5. Assessment of the care plan, the volume and quality of care.
6. Assess complicated cases. Discussion of the problem with the family doctor, the heads of the family medicine departments, the management of the primary medicine institution.
7. Evaluation of the insurance with medicines, consumables and how to keep them and their settlement. Coordination of drug treatment applied to the patient with the indication of drugs by family doctors and specialist doctors.
8. Assessment of health care records. Compliance with the records, according to the diagnosis, the patient's condition, the referral of the family doctor, the number of visits.
9. Assessment of petitions received from the provider. Settlement of petitions and petitions in common with primary medicine, council of doctors, through collaboration with the petitioner and in favor of the latter.
10. Respect for nursing and priority issues by nurses of the Clinical and Practical Care Protocol (Nursing Care Standards).
The algorithm for assessing home care for nurses:
1. Self-evaluation - allows the assessment of its own capabilities and resources through which the service provider reflects the level of compliance of its activity with the legislation, including the minimum quality standards.
2. Assessment of the home visit and the beneficiary's opinion by telephone communication by the coordinating doctor and the management of the association.
3. Presentation by the nurses to each patient of the "Referral Book" to express their opinion about the service provided. Studying the complaint.
4. Periodic evaluation of the satisfaction level of the beneficiary by fulfilling the questionnaire submitted by the patient nurses, taking into account the results obtained, taking measures to improve the quality of the services provided.
5. Field assessment of the service. It is beneficial to study all aspects of the service provided: the number of visits made, the supply of medicines and their settlement, the satisfaction of the patient and their relatives, ect.
6. Applying other quality assessment criteria.